Our Store Policies

At LifeOnTheGo, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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The following terms and conditions apply to all use of the LifeOnTheGo website. Please read through these carefully before using the website and print a copy for future reference.

1. Effect of agreement
Viewing of LifeOnTheGo is free, but when you use this website, this agreement becomes effective and you reaffirm the agreement every time you use the site.

2. Incorrect information
On rare occasions the information on our site may be incorrect. If we discover an error with the price of goods you have ordered, we will inform you as soon as possible and give you the option reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and you will receive confirmation via email. If you have already paid for the goods, you will receive a full refund.

3. Value Added Tax (VAT)
We will charge VAT on all goods and services delivered to EEC member countries, excluding the Channel Islands.

4. Delivery
We aim to delivery your order as quickly as possible. However, we do not have control over Royal Mail or courier companies. Some deliveries may be late due to your location, accidents or local disruptions. In these instances, LifeOnTheGo will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it.  LifeOnTheGo will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company. Please do not sign for your goods until you have physically checked them and are satisfied that they are in perfect condition.

5. Availability of goods
Goods are subject to availability. In the event that we are unable to supply goods we will inform you as soon as possible. A full refund will be given if you have already paid for the goods.

6. Faulty or damaged goods
You must check goods on delivery. In cases of damaged of faulty goods, this fact must be communicated to the delivery company at time of delivery. You should then contact LifeOnTheGo within 7 days of delivery and we will advise you accordingly. In cases where we advise you to return the goods, LifeOnTheGo will reimburse you for the delivery costs. 

7. Returns

Unless specifically indicated, all items can be returned within 28 days of the delivery date.

Items must be unused and in the original packaging.  Returns must be sent using a tracked service, such as Royal Mail Signed-for, the cost of which will be payable by the customer.

8. Data protection and security
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. 

No payment card details are kept on our system and instead processed securely through Paypal. 

To provide a service that meets our customer’s needs, we may collect data on popularity of products and usage of particular aspects of this site.

9. Website compatibility
We do not guarantee that this website will be compatible with your PC/Device and we accept no liability for any corruption or loss of data held on your PC/Device, or any liability for any kind of loss or damage caused to your PC/Device resulting from the use of this website.

10. Copyright
All images and designs used on this website are property of LifeOnTheGo, or of the copyright owners from which LifeOnTheGo has express authorisation. You must not use, reproduce, modify or distribute images or content on this website in any form without written authorisation from us.

11. Reasonable control
LifeOnTheGo shall not be liable for any failure to perform its obligations in cases where the failure was caused by matters beyond our reasonable control.

12. Breach of contract
We have the right to suspend or terminate any agreement if it appears to us in our absolute discretion to breach this agreement.

13. Applicable law
The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.